Refund policy

Refund Policy

Effective Date: June 29, 2026 Last Updated: June 29, 2026

We stand behind the quality of every Funglia product. If you are not satisfied with your purchase for any reason, we offer a straightforward refund policy — no need to return the product.

Our Policy

We do not accept returns. You keep the product.

We offer full refunds within 30 days of confirmed delivery. If you are unsatisfied with your order for any reason and contact us within 30 days of the date your package was marked as delivered, we will issue a full refund to your original payment method — no questions asked, and no return required.

Eligibility

To be eligible for a refund:

  • Your refund request must be submitted within 30 days of the confirmed delivery date of your order (as shown by the shipping carrier's tracking information)
  • You must provide your order number and the email address used to place the order
  • Requests submitted after the 30-day window will not be eligible for a refund

Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, we will issue a full refund or send a replacement at no cost to you. In this case, please contact us within 7 days of delivery and include:

  • Your order number
  • A clear photo of the damaged or defective product and its packaging
  • A brief description of the issue

We will resolve the issue promptly.

How to Request a Refund

Email us at hello@funglia.com with the subject line "Refund Request — Order #[your order number]" and include:

  1. Your order number
  2. The email address used to place the order
  3. The reason for your refund request (optional but appreciated — it helps us improve)

We will respond within 2 business days to confirm your refund.

Refund Processing

Once approved, refunds are issued to your original payment method (credit card or PayPal). Processing times are as follows:

  • Credit/debit card: 5–10 business days to appear on your statement, depending on your card issuer
  • PayPal: 3–5 business days

Original shipping charges are non-refundable unless the refund is due to a damaged, defective, or incorrect product.

Orders Not Yet Delivered

If your order has not yet been delivered and you wish to cancel it, contact us immediately at hello@funglia.com. If the order has not yet been dispatched by our fulfillment partner, we will cancel and refund it in full. If the order has already shipped, the 30-day refund policy above applies once the package is delivered.

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • Requests submitted more than 30 days after the confirmed delivery date
  • Orders where an incorrect shipping address was provided by the customer resulting in non-delivery or loss
  • Packages marked as delivered by the carrier where the customer claims non-receipt — in these cases, please contact the carrier directly or your local post office, and reach out to us so we can assist

Questions

If you have any questions about this policy, please contact us: hello@funglia.com

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.